Apply For UBA Graduate Trainee Recruitment 2018

United Bank for Africa Plc (UBA) is one of Africa's leading financial institutions, wrth operations in 19 African countries and 3 global financial centres: London, Pans and New York. From a single country organisation founded in 1949 in Nigeria. UBA has grown to become a Pan-African prowder of financial services With over 11 million customers, through close to 1000 business offices and touch points globally.

Job Location: Lagos Nigeria

Industries: Banking Finance & Investment

Job Objective

  • To ensure the business office provides excellent quality banking service to all customers.
  • To maintain contact With new and existing customers on routine account management activities.
  • To engage customers in cross selling of the bank's products and services including E-sales

Role and Responsmilities

  • Customer Relations Management/Sales
  • Proactively develop client relationships, anticipate and provrde solutions to client needs and give high priority to client satisfaction.
  • Accurately assess the risk profile, suitability and appropriateness of clients when marketing the banks products and services by maintaining an accurate and up to date call report, KYC database.
  • Sale to prospective customers UBA‘s E-banking products.
  • Enrol new customers, and resolve related issues.
  • Engage customers to cross sell bank products and services
  • lncrease product sales, and customer loyalty by maintaining good client relationship.
  • Open and maintain accounts I'I accordance With the established procedures.
  • Apply regulatory requirements such as KVC. Money laundering Prevention procedures at all times.
  • Accomplish tasks efficrently by showrng concern for all aspects of the job, pay attention to detail and ensure that output is delivered at the highest possrble standard
  • Ensure that the customers instructions are duly effected by applying all standard checks and controls, coordinating wrth other department including head office operations and compliance.
  • Ensure proper documentation for all new and existing accounts.
  • Ensure timely opening of new accounts on the system.
  • Support branch sales and service team.
  • Cheque book issuance and maintenance.
  • Dormant account reactivation
  • Meeter/Greeter

Customer Service Ambassador

  • Service improvement
  • Ensure that all walk-in customers are directed to the right counters, assisted in completing transactions, and scanned efficiently.

Service issue resolution

  • Answer all customer queries, resolve ‘on the spot‘ service issues, escalate to 80M, issues that cannot be handled on the spot.
  • Follow up customers with pending cases, and keep him/her informed.
  • Compile and publish customer satisfaction score daily
  • Download Customers’ issues from the Group Response Portal (GRP) and monitor resolution of issues logged against the branch through the Business Office staff

Educational Qualification

  • Minimum Educational level B.Sc. in any related discpline


  • Prior experience in banking operations is highly desirable
  • Relevant banking experience preferably supporting retail customers
  • Sales knowledge, skill & experience (added advantage)


  • Some knowledge of Banking products and services
  • Good understanding of the operational, credit and regulatory risks facing the business
  • Business Development and acquisition

Key Skills

  • Excellent customer service orientation
  • High level of integrity
  • Good verbal & written communication skills
  • Selling skills
  • Focused, Motivated & Results Oriented
  • Paying attention to details
  • Good interpersonal skills
  • Fast and error-free processing
  • Strong problem resolution skills
  • Selling & Marketing Skills

Closing date: 25/05/2018

How to apply:
Interested and qualified applicants should:

Apply here

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