Apply For UBA Graduate Trainee Recruitment 2018

United Bank for Africa Plc (UBA) is one of Africa's leading financial institutions, wrth operations in 19 African countries and 3 global financial centres: London, Pans and New York. From a single country organisation founded in 1949 in Nigeria. UBA has grown to become a Pan-African prowder of financial services With over 11 million customers, through close to 1000 business offices and touch points globally.

Job Location: Lagos Nigeria

Industries: Banking Finance & Investment

Job Objective

• To ensure the business office provides excellent quality banking service to all customers.
• To maintain contact With new and existing customers on routine account management activities.
• To engage customers in cross selling of the bank's products and services including E-sales

Role and Responsmilities

• Customer Relations Management/Sales
• Proactively develop client relationships, anticipate and provrde solutions to client needs and give high priority to client satisfaction.
• Accurately assess the risk profile, suitability and appropriateness of clients when marketing the banks products and services by maintaining an accurate and up to date call report, KYC database.
• Sale to prospective customers UBA‘s E-banking products.
• Enrol new customers, and resolve related issues.
• Engage customers to cross sell bank products and services
• lncrease product sales, and customer loyalty by maintaining good client relationship.
• Open and maintain accounts I'I accordance With the established procedures.
• Apply regulatory requirements such as KVC. Money laundering Prevention procedures at all times.
• Accomplish tasks efficrently by showrng concern for all aspects of the job, pay attention to detail and ensure that output is delivered at the highest possrble standard
• Ensure that the customers instructions are duly effected by applying all standard checks and controls, coordinating wrth other department including head office operations and compliance.
• Ensure proper documentation for all new and existing accounts.
• Ensure timely opening of new accounts on the system.
• Support branch sales and service team.
• Cheque book issuance and maintenance.
• Dormant account reactivation
• Meeter/Greeter

Customer Service Ambassador

• Service improvement
• Ensure that all walk-in customers are directed to the right counters, assisted in completing transactions, and scanned efficiently.

Service issue resolution

• Answer all customer queries, resolve ‘on the spot‘ service issues, escalate to 80M, issues that cannot be handled on the spot.
• Follow up customers with pending cases, and keep him/her informed.
• Compile and publish customer satisfaction score daily
• Download Customers’ issues from the Group Response Portal (GRP) and monitor resolution of issues logged against the branch through the Business Office staff

Educational Qualification

• Minimum Educational level B.Sc. in any related discpline

Experience

• Prior experience in banking operations is highly desirable
• Relevant banking experience preferably supporting retail customers
• Sales knowledge, skill & experience (added advantage)

Knowledge

• Some knowledge of Banking products and services
• Good understanding of the operational, credit and regulatory risks facing the business
• Business Development and acquisition

Key Skills

• Excellent customer service orientation
• High level of integrity
• Good verbal & written communication skills
• Selling skills
• Focused, Motivated & Results Oriented
• Paying attention to details
• Good interpersonal skills
• Fast and error-free processing
• Strong problem resolution skills
• Selling & Marketing Skills

Closing date: 25/05/2018

How to apply:
Interested and qualified applicants should:

Apply here