We decided to create this post to assist some of you who are having issues in generating the NPVN OTP login code solve the issues. If you fall under the categories of those who are having this challenges. Simply know that due to the traffic the site is getting some of you will experience login difficulties.
Below are common fix for the challenges
1. After dialling *347*5*88#, and you got a response that NPVN Auth Token: END No token generated or token has expired. Simply log onto the portal again in a few hours to generate your OTP. Probably it may be due to too much traffic on the site, hopefully the traffic to the portal will subside as the days go by.
2. If you did not get the mail or text message and you logged on to the portal and I was congratulated to have passed through the physical verification stage, and you also proceeded by clicking on NEXT, and still did not receive any OTP after several attempts made using both email and registered phone number and tried *347*5*88# but still didn't get the OTP. Simply redial the short code to regenerate a new token or refresh your page and try again.
3. Clear your browser caches if you are having issue receiving otp
4. Check your email inbox and spam to see if your otp has been delivered
Do not panic as long as you have been congratulated on the portal you will surely succeed just keep trying and don't forget to use strong browser s like chrome and strong internet network to access the portal.
Note: do not exited to contact Npower on any of their social media channels for support.