Tuesday, March 13, 2018

CornerStone Staffing Nigeria Recruiting Customer Service Interns Massively (200 Position)

Our Client. a big player in the FMCG Industry. is looking to recruit a Customer Service lnterns. This is a 6-month paid learning experience With the team of passionate, fun and energetic people who save the day for 150 million customers one call at a time.

Resposibilities
. Deliver prompt and professional solutions for customer inquires via phone, email. on-line chat and oneone communication etc. Must effectively manage different communication
. channels resolve customer complaints via all available phone, email
. Direct or route customer calls to appropriate personnel for assistance.
. Work with customer service manager to ensure proper customer service is being delivered.
. Handle complaints. provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
. Handle dissatisfied customers in a polite and professional fashion.
. Track and follow-up all customer requests in a timely manner.
. Compile reports on overall customer satisfaction. Identify and assess customers' needs to achieve satisfaction.
. Track and follow-up all customer requests in a timely manner.
. Compile reports on overall customer satisfaction.
. Identify and assess customers' needs to achieve satisfaction.

Knowledge Skills and Experience
. Minimum BSC /HND required in any field.
. 3 years relevant experience
. Computer skills including the ability to spreadsheet and word-processing programs at a basic proficient level
. Effective communication and interpersonal skills (both written and verbal) Self-motivated and able to work independently and in team environments
. Proficient skills with Microsoft Office software including Word, Excel, PowerPoint and Outlook
. Ability to multi-task and manage several projects simultaneously
. Exceptional customer service and follow up skills

Closing date: Not stated

How to apply:
Interested and qualified applicant should:

Click here to apply

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